IndustryFMCG
TravelPlus has been an incredibly reliable partner for over three years now. From domestic stays across 50,000+ hotels to international bookings, group movements, and relocations — everything runs smoothly and without any hassles. Their 24×7 human concierge and always-on support ensure our travelers are taken care of instantly, and we’ve had zero escalations throughout. The dedicated account manager and regular reviews keep the entire process sharp and efficient.
Aniket AggarwalAssociate Director, Procurement
TravelPlus powers seamless global hotel travel and zero-escalation operations for AB InBev
Features AB InBev loves
50,000+ hotels across India
Global hotel coverage
24×7 human concierge
Zero escalations
Dedicated account manager
Prompt responses
Group bookings, relocations & events support
Situation
AB InBev operates a high-velocity, geographically distributed workforce requiring frequent domestic and international travel. Managing hotel bookings across multiple regions, varied traveler profiles, and diverse accommodation needs demanded a travel partner that could offer reliability, speed, and global scale.
Before TravelPlus, coordination challenges, inconsistent response times, and fragmented vendor setups created operational inefficiencies and unnecessary effort for admin teams.
Solution & benefits
Solution & impact
For more than three years, TravelPlus has served as AB InBev’s trusted partner for all hotel-related travel—domestic, international, and group movements.- Global hotel capabilities: 50,000+ hotels across India, employees get high-quality accommodation options anywhere in the world, backed by deep domestic coverage that ensures availability even in remote destinations.
- Zero escalations with always-on human support: every request—whether for a late check-in, hotel extension, or urgent change—is handled instantly by the TravelPlus 24×7 expert concierge team.
- Super-smooth guest experience: travelers consistently enjoy a flawless stay experience with no last-minute surprises, ensuring comfort, safety, and peace of mind.
- Prompt, reliable responses: admin and travelers alike benefit from consistently quick turnarounds—typically within minutes.
- Dedicated account manager: a senior AM conducts regular business reviews, continuously refining processes, resolving patterns proactively, and ensuring smooth coordination across teams.
- End-to-end support beyond hotels: TravelPlus also manages AB InBev's group bookings, relocations, and event accommodation, offering complete planning, rate negotiations, and coordination support.
- Zero hassles for internal teams: centralized coordination and expert handling remove administrative burden, letting teams focus on core responsibilities instead of travel firefighting.
Outcome
With TravelPlus, AB InBev runs a streamlined, globally scalable, and escalation-free hotel travel program. Employees enjoy a consistently smooth travel experience, internal teams save substantial time, and the company benefits from a reliable long-term partner committed to continuous improvement.More proofs of success