IndustryIT
Our vendor evaluation involved multiple stakeholders across finance, admin, HR, and accounts, and we thoroughly assessed several leading online platforms and traditional travel management companies. TravelPlus stood out - not just on pricing and inventory depth, but on service quality and responsiveness. The existing clients we spoke with were unanimously positive, and our experience has validated that feedback. With 24x7 support, every booking - across India, APAC, the Middle East, or Europe - gets handled with exceptional speed and accuracy. This confidence enabled us to ramp up our accommodation and overall travel arrangements with TravelPlus.
Administration Team
TravelPlus delivers scalable travel excellence for Comviva
Features Comviva loves
Deep accommodation expertise
Best-in-class pricing
24×7 support
Situation
Comviva, a digital solutions leader with teams operating across multiple regions, manages high-volume business travel with a strong international mix — particularly in Africa, APAC, the Middle East, Europe, and LATAM.
Their previous setup with a leading OTA struggled to keep pace with the complexity and scale of accommodation needs. The challenges included:
- Service delays and inconsistent coordination.
- Uncompetitive pricing in several key markets.
- Limited support for long-stay project travel.
- Frequent booking escalations.
To address this, Comviva conducted a multi-stakeholder vendor evaluation involving Finance, Admin, HR, and key Account teams.
During this process, TravelPlus’ enterprise client references became a major deciding factor. Comviva spoke with several existing TravelPlus clients, all of whom highlighted:
- High service reliability.
- Extremely fast support.
- Ability to manage varied and complex travel needs.
These references played a key role in Comviva choosing TravelPlus.
Solution & benefits
TravelPlus set up a high-efficiency travel desk within Comviva to deliver responsive coordination and rapid sourcing across all their active regions.
Key solution pillars:
- Access to extensive hotel inventory across regions: supporting project teams, extended stays, and lesser-served markets where dependable options are harder to find.
- Best-in-class pricing: TravelPlus' supplier network and contracting strength consistently outperform OTA/TMC pricing across key destinations.
- 24×7 human support: critical for late-night changes, tight timelines, and teams working across different time zones.
- Rapid scale-up without friction: accommodation operations scaled without any transition challenges.
Impact
- All accommodation arrangements through TravelPlus.
- 100% check-in success with zero escalations.
- Strong pricing efficiency and inventory coverage.
- Fastest response times Comviva has experienced.
More proofs of success