Titan Company Limited is a leading Indian lifestyle company offering watches, jewellery, eyewear, and wearables through trusted brands like Tanishq, Titan, and Fastrack.
TravelPlus has become an integral part of our travel operations. With a dedicated implant stationed at our office, every booking is managed with precision — from individual domestic trips to complex international and group travel. The coordination between our admin team, employees, and hotels is seamless, and we've seen zero check-in denials or escalations since the partnership began. The service excellence and proactive support from the TravelPlus team have made travel completely hassle-free for our employees.
As one of India's most respected consumer brands with a large and mobile workforce, Titan Company Limited manages extensive business travel — both domestic and international — for employees across departments, manufacturing units, and leadership functions. Titan's travel program operates largely under a Pay-at-Hotel model, with a majority of its partner hotels contracted directly at fixed corporate rates. Managing these high volumes of bookings, coordinating with travelers and hotels, and ensuring flawless execution across multiple destinations demanded uninterrupted operational excellence and deep attention to detail. Given the brand's premium standards, even the smallest check-in delay or coordination miss could impact the employee experience — making reliability and responsiveness the most critical factors in their travel management partnership.
Recognizing the scale and sensitivity of Titan's travel operations, TravelPlus deployed a dedicated on-site implant — an embedded travel operations specialist working full-time from Titan's office, in close coordination with their Admin and Travel teams. This implant-led model ensured real-time communication, faster response times, and a single point of contact for all booking requests and traveler needs.