Zomato streamlines and expands corporate travel with TravelPlus

Zomato is a leading Indian consumer internet company offering food delivery, dining, quick commerce, and B2B services, serving millions of users across multiple cities.

Features Zomato loves

  • 24x7 human support
  • Easy-to-use platform
  • Dedicated account manager
  • Single vendor GST invoices

Customer Testimonial

With our teams constantly on the move and many bookings needed same-day, we required a travel partner with both technology and human support. TravelPlus delivers — instant hotel confirmations, backed by 24/7 concierge support whenever needed. Over time, the partnership has only grown stronger. TravelPlus now handles our air travel and event requirements as well, and their wallet share with Zomato has consistently increased year after year. For a fast-moving organization like ours, TravelPlus has become an integral part of how we manage travel at scale.

Madhur Ohri, Manager - Travel Operations

Situation

Managing travel at Zomato is a large-scale, time-sensitive operation. With hundreds of employees on the move daily — and several of them often requesting same-day hotel bookings — the travel team needed a solution capable of handling high booking volumes, tight turnaround times, and constant last-minute changes. The challenges were clear:

  • Heavy operational load, requiring 24x7 support and rapid escalations.
  • Manual coordination across multiple vendors for confirmations and changes.
  • GST input loss, due to fragmented hotel invoicing and multi-supplier setups.
  • This created both inefficiency and direct financial leakage — adding unnecessary friction to an already complex travel process.

Solution

TravelPlus delivered a blend of technology and service excellence to streamline Zomato's travel operations end-to-end.

  • The TravelPlus platform enabled Zomato's travel team to book hotels instantly, even for last minute bookings.
  • Zomato's contracted rates for 600+ hotels across India were mapped directly into the platform, ensuring standardized pricing, centralized bookings, and complete compliance.
  • A dedicated account manager and 24x7 concierge team provided round-the-clock coordination and escalation management for high-volume, last-minute travel.
  • Single-vendor GST invoicing consolidated all hotel spend under one roof, allowing Zomato to claim 100% GST input credit for hotels.
  • As the partnership deepened, Zomato's wallet share with TravelPlus grew year-on-year, expanding well beyond hotels to now include air travel, group movements, and large-scale event logistics — all managed on the same unified platform.

Impact

  • Thousands of room nights processed monthly, with instant confirmations.
  • 24x7 dedicated support ensuring frictionless coordination.
  • Expanded partnership scope — now powering flights, events, and group travel.
  • Year-on-year wallet share growth, reflecting deep operational trust and efficiency gains.